CUSTOMER
REVIEWS

Indoor Climate Solutionsstarstarstarstarhalf star4.8 / 5

187 Total Reviews Indoor Climate Solutions


Indoor Climate Solutions

starstarstarstarhalf star 4.8 / 5 | 187 Total Reviews

Leave A Review

Rating:


"For my records a breakdown of labor and cost of parts would be useful. I appreciate the thorough work done. Thanks!"
J . W from Grand Rapids, MI on March 2nd, 2019
starstarstarstarstar(5 / 5)
"Prompt service and very fair. Would recommend! Thank you :)"
J . M from Belmont, MI on January 11th, 2019
starstarstarstarstar(5 / 5)
"Indoor Climate is #1 in GR. We plan on using you in the future."
D . T from East Grand Rapids, MI on December 31st, 2018
starstarstarstarstar(5 / 5)
"Indoor Climate was recommended to me so I hired them to install a natural gas line in my basement and connect a new dryer. The first time I called them to schedule, I had to leave a voice mail. I never got a return call so two days later I called back. The serviceman came out at the right time but said he didn’t have the right parts on the truck and would call back to reschedule. This seemed odd since it was a straight forward job and he knew in advance what the project was. Three days later and still no call, so I called them. They said they would try to fit us in that day. So far I wasn’t blown away with ICS’s customer service but I was just happy to get the job done. A different Tech showed up and did the job. The quality of the gas line work itself was ok, but the connection to the dryer was left hand tight and no Teflon tape or other sealant was used. The resulting small gas leak filled my house with the pungent odor of natural gas and gave us all headaches, to say nothing of the safety aspect. I called ICS twice 12 hours apart and left voice mails. No one ever called back, so I eventually called another HVAC company who came out with a sniffer, found the leak, and repaired it. This cost me $179 above what I am paying Indoor Climate. I’m trying to be fair here but I admit that it pains me to pay Indoor Climate’s bill for this level of service. I won’t be using them again. "
M . E from Grand Rapids, MI on December 26th, 2018
starstar(2 / 5)
. M from Grand Rapids, MI on December 3rd, 2018
starstarstarstarstar(5 / 5)
"Awesome and reliable service "
. I from Grand Rapids, MI on November 28th, 2018
starstarstarstarstar(5 / 5)
"Found out you will work on my in floor heating equipment. Great first visit!"
T . D from Alto, MI on November 16th, 2018
starstarstarstarstar(5 / 5)
"Friendly, quick! Awesome!"
S . G from Alto, MI on November 15th, 2018
starstarstarstarstar(5 / 5)
"Office staff was friendly and helpful. Keith was friendly, quick and professional. Thanks! "
K . H from Rockford, MI on November 9th, 2018
starstarstarstarstar(5 / 5)
"Tech was very transparent and informative about service needed and recommended a less expensive fix due to the age and condition of my furnace. "
R . S from Grand Rapids, MI on October 27th, 2018
starstarstarstarstar(5 / 5)